Bespoke digital services
We provide bespoke software services rather than off-the-shelf products bought anonymously. Because of this, cancellation and refunds work differently from a consumer retail purchase.
Physical returns
We do not sell or ship physical goods, so physical-product returns are not applicable to our services.
Cancelling an engagement
Cancellation rights and any notice periods are set out in the applicable proposal, order form or service agreement. Where you cancel:
- Work already completed remains chargeable.
- Committed, non-refundable third-party costs may remain payable where they were disclosed and agreed.
- Deposits and prepaid work are handled according to the written agreement.
- Unused prepaid amounts are handled according to the agreement and applicable law.
Subscriptions and retainers
Where a subscription or retainer applies, cancellation takes effect according to the agreed notice period. Please refer to your agreement for the specific terms.
Billing errors and incorrect charges
Please report any suspected billing error promptly. Valid duplicate or incorrect charges will be investigated and corrected. We do not treat every payment as automatically non-refundable, and we will not apply terms that conflict with applicable law.
Cancellation and intellectual property
Cancelling a project does not automatically transfer unfinished source code or intellectual property unless the agreement provides for it. Any transfer follows the terms of the signed agreement.
Effective date: 15 January 2026
Questions about this document? Please use the contact form on this website.