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Legal & policies

Clear policies, written in plain English.

Each document below explains one part of how we work and what protects you. Every policy is written for a UK B2B software company and uses our real company details.

Privacy Notice

What personal information we collect through this website, why we process it, who processes it on our behalf, and your rights.

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Website and Service Terms

The rules for using this website, and how anything here relates to a signed proposal or service agreement.

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Cookie Policy

What cookies this site uses. By default, only strictly necessary ones — no advertising or tracking cookies.

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Digital Service Delivery Policy

How our digital services are delivered — remotely and electronically. We do not ship physical goods.

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Cancellation, Refund and Returns Policy

How cancellation and refunds work for bespoke software. Your signed agreement sets the specifics; physical returns don't apply.

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Acceptable-Use Policy

What we won't build or support — and our right to decline work that presents unacceptable legal, security or operational risk.

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Complaints Process

How to raise a concern with us, what happens next, and how we handle it fairly.

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Company information

Our registered company details and disclosures required of a UK limited company.

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Accessibility statement

Our accessibility target, what we test, known limitations and how to report an issue.

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These policies are drafted to reflect how the website and our engagements actually work. They are provided for information and are not legal advice.